Shipping & Returns

Orders shipping within South Africa will receive FREE Standard delivery, 2 weeks.

International shipping options and prices vary based on your shipping destination. 

Please be aware there may be delays in fulfilling orders during busy periods.

 

Wherever you're returning from, make sure your item is in the original saleable condition in which you received it. We reserve the right to refuse or withhold refunds if these conditions are not met. 


If you are returning from outside the South Africa, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please send to

Marci Franc
Block C
Stoneridge Business Park
Greenstone

Johannesburg
1609
Our regular returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In some situations we will be able to offer store credit at our discretion.

To be eligible for a return, your item must be unused and in the same condition that you received it. We are unable to provide refunds for Gift Cards.

Returns sent with a free postage label can take up to 3 days to reach us. Once received, returns can take up to 2 working days to be processed before your refund or exchange is issued, at which time you will receive a notification. We recommend retaining proof of postage for returns sent from outside the UK.

Late or Missing Refunds

If you haven’t received a refund within 5 working days of receiving a refund notification, double check with your bank before contacting them. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@marcifranc.co.za

Faulty Goods

If there is any issue with your order, please contact us at to discuss. We will deal with issues as quickly as possible but please be aware there may be a delay during busy sales periods.